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Churchill Office Solutions - Copiers, Faxes, Printers | Telecoms | Document Management | UK
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Address:
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381/385 Tyburn Road,
Erdington,
Birmingham
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Postcode:
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B24 8HJ
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Country:
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United Kingdom
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Phone number:
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0121 693 8208
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Fax number:
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0121 328 7979
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Website:
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http://www.churchillofficesolutions.co.uk
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Contact name:
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Gary Saunders
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Email address:
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garys@cos.uk.com
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WMCCM Rated:
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yes
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Profile:
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Churchill Office Solutions Ltd. specialises in the provision and ongoing support of Office & Telecom products and services throughout the UK.
The company has extensively served the business community for more than 20 years, and has learnt to provide complete solutions and to cater for ever changing applications and environments rather than simply selling products, all backed up by an extensive service and support structure. Solution partners include Canon, Ricoh, Laserfiche, Vodafone and Orange.
Solutions are providing in the areas of Photocopiers, Faxes, Printers, Customer Support, Document Management, Telecommunications, and Genuine Canon and Ricoh Consumables. Churchill's Service Department is able to offer the very best in quality of customer service across the whole country.
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Ethos:
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Since its inception in 1985, Churchill Office Solutions has achieved the recognition of being one of the largest independent Canon PLUS Solution Partners in the UK. They are also one of only 3 companies in the UK to be awarded the Canon Gold Standard Certification.
Company strap lines include:
"New Technology with Old Fashioned Service" TM.
"Taking away the mystery of office technology".
Churchill's policy has always been to put the customer first, ensuring excellent quality in product, service and customer care. Using the latest tools Churchill can audit customers printing costs and find solutions which help optimize cost effectiveness and productivity.
The company's Service Department is supported an in-house call centre, which remains in contact with engineers at all times enabling speedy response times - on average they respond to a call within 4 hours. All engineers carry spare part kits recommended by their suppliers at all times, and they are currently achieving an impressive 94% first fit for parts on call outs.
The company actively supports Motor Neurone Disease Research at the QE Hospital, Edgbaston, and also sponsors the South Leicester Bullets Football Club under 11's team.
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Basic line of business:
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Provision of office solutions and ongoing service support for the business community as well as individual customers.
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Products and services:
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Photocopiers, Faxes, Printers, Telecommunications, Document Management, Customer Support, Servicing, Genuine Canon and Ricoh Consumables.
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Runners:
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60%
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Repeaters:
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30%
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Strangers:
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10%
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Number of Employees:
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not given
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Annual Turnover (£m):
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not given
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Annual Rate of Growth (%):
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not given
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Reference customers:
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These include:
A major NHS Primary Care Agency,
A large specialist insurance company,
A large voluntary health service provider.
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End customers:
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Corporate (including Blue Chip Customers), SME, Individual Consumers, Public and Private Sector
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Continuous improvements:
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Continuous ongoing training to maintain recognized accreditations and to ensure all staff are fully experienced on all new products.
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Competence transfer:
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Canon Gold Standard Certification (one of only 3 companies in UK).
Trained, accredited and annually audited Canon PLUS partner.
Founder member of Nationwide Network UK, a network of accredited Canon dealers specifically selected to offer service to DSA standards across the UK. DSA is a service initiative sponsored and audited by Canon (UK) Limited.
All installers have obtained Silver Awards from the Federation Of Communications Services (FCS).
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Key processes:
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Key Process:
Commissioning,ICT Maintenance & Support,Installation,Maintenance & Service
Servicing.
Dedicated in-house call centre. Field engineers always in contact with service centre to ensure rapid response times. Engineers always carry spare part kits recommended by suppliers, backed up by a large stock of spares at Head Office.
(Mastery: Mature, Time In Operation: 22.00 years)
Key Process:
ICT Consultancy
Sales and Marketing, Consultancy.
Analysis of customer requirements and provision of advice on solutions to maximise customer cost effectiveness and improve productivity. Use of latest tools to audit customer usage as part of process.
(Mastery: Mature, Time In Operation: 22.00 years)
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Key skills:
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Role: Business Development Manager
Project Management,Sales & Marketing
10 years in current role. Particular responsibility for Telecom Division. Has vast experience and expertise in the fast moving consumer products and services industry, in the office and telecom industries. Acts as a "Business Catalyst" for people and workflow. Active member of many regional bodies including Divisional Board Member of Black Country Chamber of Commerce, Member of Birmingham Chamber of Commerce and West Midlands Business Council. For last 10 years has raised awareness and over £100,000 in funds for Motor Neurone Disease Research.
(Skill Level: Expert, Years of Practice: 36.00 years)
Role: Managing Director
Sales & Marketing
Copier business.
(Skill Level: Expert, Years of Practice: 22.00 years)
Role: Service Director
Service
Responsible for Service Department.
(Skill Level: Expert, Years of Practice: 20.00 years)
Role: Document Management
Sales & Marketing
Laserfische document management system experience.
(Skill Level: Expert, Years of Practice: 20.00 years)
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Locations:
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Birmingham, Scotland, UK, West Midlands
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Markets:
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ICT
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Status: approved
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Last Updated: 12/03/2007 16:37:54
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